Effective Date: 25 May 2023
Last Updated: 01 May 2026
Welcome to FlyBangkok.com, operated by Fly Asia Company Limited. We are an independent travel agency providing airline ticket reservation and travel-related services. FlyBangkok.com is not an airline and is not affiliated with, endorsed by, or operated by any airline unless expressly stated.
This Privacy Policy explains how FlyBangkok.com (“FlyBangkok,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information provided by customers, website visitors, and individuals who communicate with us through our website, email, telephone, sales offices, or other available channels.
By using our website or purchasing our services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time. Any revised version will be published on our website together with an updated effective or review date.
1. Company Information
Fly Asia Company Limited
Address: 72 Hang Trong Street, Hoan Kiem Ward, Hanoi City, Vietnam
Business License: 0101507614
IATA Code: 37301526
Website: FlyBangkok.com
Customer Support: [email protected]
2. Personal Information We Collect
Depending on how you use our website and services, we may collect the following categories of information:
A. Information provided when making a booking
When you search for or book a flight, we may collect information necessary to process your reservation, including:
- Full name;
- Date of birth;
- Gender, where required by the airline;
- Nationality;
- Passport or other travel document information, where required;
- Contact information, including email address and telephone number;
- Flight and itinerary information;
- Passenger and booking information;
- Special service requests or other information required to complete your booking.
B. Payment and transaction information
When you make a payment, certain transaction information may be processed by us or our authorized payment service providers.
Depending on the payment method used, we may receive information such as payment status, transaction reference, payment method, and other information necessary to confirm your transaction.
Where payment information is processed directly by a third-party payment provider, that provider may process your information under its own privacy policy and security procedures.
C. Website and technical information
When you visit FlyBangkok.com, we may automatically collect certain technical information, such as:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Website activity and pages visited;
- Approximate location derived from technical information;
- Cookies and similar technologies;
- Date and time of access.
This information helps us operate, secure, maintain, and improve our website.
D. Communications
If you contact us by email, telephone, online chat, contact form, or other communication channels, we may retain the information you provide, including your inquiry, booking details, and correspondence, so that we can respond to your request and provide customer support.
E. Marketing subscriptions
If you voluntarily subscribe to our newsletters or promotional communications, we may collect and use your email address to send information about relevant travel services, promotions, or other updates.
You may unsubscribe from marketing communications at any time.
3. How We Use Personal Information
We may use personal information for the following purposes:
- Processing and managing flight reservations;
- Issuing tickets and booking confirmations;
- Processing payments and related transactions;
- Communicating booking information and travel updates;
- Notifying customers of schedule changes, cancellations, or other airline-related information;
- Providing customer service and responding to inquiries;
- Processing ticket changes, cancellations, refunds, and other booking requests;
- Verifying customer and passenger information where necessary;
- Preventing fraud, abuse, unauthorized transactions, and other security risks;
- Maintaining and improving our website, systems, and services;
- Meeting applicable legal, regulatory, accounting, and record-keeping requirements;
- Sending promotional communications where permitted and, where required, with your consent;
- Resolving disputes and enforcing our Terms & Conditions.
We only use personal information for purposes reasonably connected with our business and the services requested by our customers.
4. How We Collect Personal Information
We may collect personal information through:
- FlyBangkok.com;
- Online booking and payment forms;
- Customer service channels;
- Email, telephone, and online communications;
- Account or newsletter registration;
- Sales offices or authorized representatives;
- Promotions and travel-related programs;
- Airlines, GDS providers, payment providers, and other service partners involved in fulfilling your booking.
Where information is provided to us by another person, such as a travel companion, corporate travel arranger, or booking agent, that person should have the appropriate authority to provide the information.
5. Sharing and Disclosure of Personal Information
We may disclose personal information when necessary to provide the requested services.
Depending on the booking and services involved, information may be shared with:
- Airlines and their authorized representatives for ticketing and reservation management;
- Global Distribution System (GDS) providers and reservation technology providers;
- Payment processors and financial institutions;
- Information technology, hosting, cybersecurity, and system providers;
- Travel service providers involved in fulfilling a customer's booking;
- Customer service and operational service providers;
- Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required or permitted by applicable law.
We do not sell or rent customers' personal information to third parties for their independent marketing purposes.
Third-party service providers may process personal information only as necessary to provide their services or fulfill their legal obligations.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the service provided;
- The duration of the customer relationship;
- Airline and booking requirements;
- Accounting and financial record requirements;
- Applicable legal or regulatory obligations;
- The need to resolve disputes or enforce agreements;
- Fraud prevention and security requirements.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
7. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following:
- Your consent;
- The performance of a contract or steps taken at your request before entering into a contract;
- Compliance with a legal or regulatory obligation;
- Protection of our legitimate business interests, where permitted by applicable law;
- Protection of the rights, safety, or security of our customers, business, or other persons.
Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent does not affect processing that occurred before the withdrawal.
Please note that certain personal information is necessary to process airline reservations and provide requested services. If you do not provide required information, we may be unable to complete your booking or provide certain services.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally permitted;
- Request restriction of certain processing;
- Object to certain uses of personal information;
- Withdraw consent where processing is based on consent;
- Request information about how your personal information is processed;
- Lodge a complaint with the relevant data protection authority where applicable.
These rights are subject to applicable laws and may be limited in certain circumstances.
To submit a privacy-related request, please contact:
Customer Data Care & Protection Supervisor
Email: [email protected]
Please include sufficient information, such as your name, email address, booking reference (if applicable), and a description of your request so that we can properly identify and respond to your inquiry.
9. Cookies and Similar Technologies
FlyBangkok.com may use cookies and similar technologies to:
- Operate and secure the website;
- Remember preferences;
- Maintain booking sessions;
- Understand website usage;
- Improve website performance;
- Analyze website traffic;
- Support relevant marketing activities where permitted.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website or booking process.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the nature of the information and associated risks, our security measures may include:
- Access controls and restricted system permissions;
- Password protection and authentication controls;
- Encryption or other appropriate security technologies;
- Network and system security measures;
- Monitoring and security procedures;
- Employee and service-provider confidentiality requirements;
- Regular review and improvement of technical and organizational security measures.
We cannot guarantee that any website, network, or electronic transmission will be completely secure. Customers should also take reasonable precautions when using online services, including protecting their account credentials and avoiding the transmission of sensitive information through unsecured channels.
11. Personal Data Breach
If we become aware of a personal data breach, we will take reasonable steps to investigate, contain, mitigate, and address the incident.
Where notification is required by applicable law, we will notify the relevant authority and/or affected individuals within the applicable timeframe and in the manner required by law.
Where appropriate, communications may include:
- A description of the nature of the incident;
- The types of information potentially affected;
- Measures taken or proposed to address the incident;
- Recommended steps customers can take to protect themselves;
- Contact information for further assistance.
12. Children's Privacy
Our services are intended to be used by adults and travelers acting with appropriate authorization.
We do not knowingly collect children's personal information for purposes unrelated to providing requested travel services.
Where a booking involves a minor, personal information may be collected when necessary to issue an airline ticket or provide the requested travel service. The person making the booking is responsible for providing the required information and, where applicable, obtaining the necessary consent or authorization from a parent, legal representative, or guardian.
The processing of children's personal information will be carried out in accordance with applicable data protection and privacy laws.
Parents, legal representatives, or guardians who have questions regarding a child's personal information may contact us at:
13. International Data Processing
Because airline reservations and travel services may involve international airlines, GDS providers, payment processors, technology providers, and other service partners, your personal information may be processed or stored in countries other than the country where you reside.
Where required by applicable law, we will take appropriate measures for such international transfers and processing.
14. Third-Party Websites and Services
FlyBangkok.com may contain links to third-party websites, airline websites, payment services, travel providers, or other external platforms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the applicable privacy policy of any third-party service before providing personal information directly to that service.
15. Marketing Communications
Where permitted by applicable law, FlyBangkok.com may send customers information about travel services, promotions, special offers, or other relevant updates.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in the communication or by contacting:
Please note that you may continue to receive essential service-related communications, such as booking confirmations, payment notices, schedule changes, ticket information, or other communications necessary to provide your requested services.
16. Changes to This Privacy Policy
We may modify or update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
The latest version will be published on FlyBangkok.com with an updated effective or review date.
Your continued use of our website or services after an updated Privacy Policy becomes effective may be subject to the revised policy, to the extent permitted by applicable law.
17. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:
Fly Asia Company Limited
Customer Data Care & Protection
Address: 72 Hang Trong Street, Hoan Kiem Ward, Hanoi City, Vietnam
Email: [email protected]
Website: FlyBangkok.com
Business License: 0101507614
IATA Code: 37301526