Terms & Conditions

Last Updated: 01 May 2026

Welcome to FlyBangkok.com, operated by Fly Asia Company Limited. FlyBangkok.com is an independent online travel agency providing airline ticket reservation and travel-related services.

FlyBangkok.com is not an airline and is not affiliated with, endorsed by, or operated by any airline unless expressly stated.

By accessing or using FlyBangkok.com, creating an account, making a reservation, or purchasing a ticket through our website, you agree to these Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use our website or services.

1. Acceptance of Terms

“You,” “your,” or “customer” means the person using our website or purchasing a service through FlyBangkok.com.

You agree to:

Provide accurate and complete passenger, contact, and payment information.
Use the website only for lawful purposes.
Comply with applicable laws, airline rules, fare conditions, and travel requirements.
Review all booking details before completing payment.
Accept responsibility for information submitted during the booking process.

You must not interfere with the operation or security of our website, attempt unauthorized access, introduce malicious software, or use the website for fraudulent or unlawful purposes.

You are responsible for losses, costs, claims, or expenses resulting from your violation of these Terms & Conditions or misuse of our website.

2. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

The latest version will be published on FlyBangkok.com. Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

Airline fare rules, conditions of carriage, and other applicable airline rules may also change independently of FlyBangkok.com.

3. Airline Tickets and Fare Conditions

All airline tickets are subject to the fare rules, restrictions, conditions of carriage, and policies of the applicable airline.

Before payment, customers should carefully review:

Passenger names;
Travel dates;
Departure and arrival airports;
Flight numbers;
Flight times;
Fare type;
Baggage allowance;
Change and cancellation conditions;
Refund conditions;
Other applicable restrictions.

Some fares may be fully or partially non-refundable and may have restrictions on changes, cancellations, or name corrections.

Once a ticket has been issued, the applicable fare rules will determine whether changes or refunds are permitted.

4. Cancellation and Refund Policy

4.1 Strict Cancellation Policy

A ticket is not automatically refundable simply because the passenger chooses not to travel.

Cancellation and refund requests are subject to the fare conditions applicable to the ticket purchased.

Depending on the fare, cancellation may be:

Not permitted;
Permitted with a cancellation fee;
Permitted subject to airline conditions;
Subject to a no-show fee if the request is made after the scheduled departure time.

FlyBangkok.com may also apply applicable service or ticketing fees. Such fees may be non-refundable.

4.2 Applicable Cancellation Fees

Where the following fare rules apply to the ticket purchased:

Economy Class – Domestic Flights

Web Saver

Cancellation before departure: USD 60 per flight + USD 10 ticketing fee
Cancellation on or after the scheduled departure date: USD 80 per flight + USD 10 ticketing fee
No-show fee may apply where applicable.

Web Freedom

Cancellation before departure: USD 55 per flight + USD 10 ticketing fee
Cancellation on or after the scheduled departure date: USD 75 per flight + USD 10 ticketing fee
No-show fee may apply where applicable.

Premium Economy

Cancellation before departure: USD 50 per flight + USD 10 ticketing fee
Cancellation on or after the scheduled departure date: USD 70 per flight + USD 10 ticketing fee
No-show fee may apply where applicable.

Economy Class – International Flights

Web Saver

Standard international routes: USD 65 per flight + USD 20 ticketing fee before departure.
Cancellation on or after departure: USD 80 per flight + USD 20 ticketing fee.
From/to Cambodia: USD 80 before departure / USD 120 on or after departure + USD 20 ticketing fee.
From/to Hong Kong/Singapore: USD 80 before departure / USD 150 on or after departure + USD 30 ticketing fee.

Web Freedom

Standard international routes: USD 60 per flight + USD 20 ticketing fee before departure.
Cancellation on or after departure: USD 80 per flight + USD 20 ticketing fee.
From/to Hong Kong/Singapore: USD 80 before departure / USD 150 on or after departure + USD 30 ticketing fee.

Premium Economy

Standard international routes: USD 55 per flight + USD 25 ticketing fee before departure.
Cancellation on or after departure: USD 70 per flight + USD 25 ticketing fee.
From/to Hong Kong/Singapore: USD 70 before departure / USD 100 on or after departure + USD 35 ticketing fee.

A USD 85 no-show fee may apply to eligible international tickets where the cancellation/refund request is submitted after the scheduled departure.

4.3 Business Class – Blue Ribbon

Domestic Flights

Cancellation before departure: USD 40 per flight + USD 15 ticketing fee
Cancellation on or after departure: USD 75 per flight + USD 15 ticketing fee

International Flights

Standard international routes: USD 50 before departure / USD 80 on or after departure + USD 35 ticketing fee
From/to Hong Kong/Singapore: USD 70 before departure / USD 100 on or after departure + USD 35 ticketing fee
A USD 85 no-show fee may apply where applicable.

4.4 Non-Refundable Fares

Web Promotion fares and other fares specifically identified as non-refundable cannot be cancelled for a refund once issued, except where a refund is required by the applicable airline rules or applicable law.

Combination fares involving a non-refundable fare component may also be subject to non-refundable conditions.

Customers should review the fare conditions displayed during booking before payment.

5. Ticket Changes

All ticket changes are subject to:

Applicable airline fare rules;
Seat availability;
Fare differences;
Airline change fees;
FlyBangkok.com service or processing fees;
Applicable ticketing conditions.

Some tickets cannot be changed after issuance.

Customers must contact FlyBangkok.com before the applicable airline deadline if they wish to change a booking.

A change is not effective until FlyBangkok.com confirms the change and, where applicable, a revised ticket or itinerary has been issued.

Failure to use the first flight segment may affect subsequent flight segments. Customers should contact us or the applicable airline before missing any scheduled flight.

6. No-Show

A passenger is considered a no-show when they fail to travel on a booked flight without complying with the applicable cancellation or change procedure.

No-show may result in:

Additional fees;
Loss of the ticket value;
Cancellation of remaining or onward reservations;
Loss of eligibility for refund or change.

Customers should contact FlyBangkok.com or the applicable airline as soon as possible if they cannot travel.

7. Ticket Validity and Use

Tickets are valid only for the passenger, itinerary, dates, flights, and fare conditions shown on the issued ticket.

Tickets are generally non-transferable.

Flight coupons may be required to be used in the sequence specified by the applicable airline. Failure to use a flight segment may affect subsequent segments.

Any unauthorized change to the itinerary may result in additional charges or cancellation of remaining sectors.

The applicable airline's Conditions of Carriage and fare rules shall apply to transportation.

8. Ticket Prices and Fees

Unless otherwise stated, prices displayed on FlyBangkok.com are shown in United States Dollars (USD).

The final price will be displayed before payment and may include applicable:

Airfare;
Taxes;
Airport charges;
Airline fees;
Booking or ticketing fees;
Service charges;
Other applicable charges.

Additional fees may apply for optional services, baggage, seat selection, special services, changes, cancellations, or other requests.

FlyBangkok.com is not responsible for additional fees charged by the customer's bank, card issuer, payment provider, or other financial institution.

9. Passenger Information

Customers are responsible for providing accurate passenger information.

The passenger name entered during booking should correspond with the passenger's valid travel document.

Customers are responsible for checking:

Passenger name;
Passport or travel document details;
Date of birth;
Nationality;
Contact information;
Travel dates and itinerary.

Incorrect or incomplete information may result in additional charges, inability to modify the ticket, or refusal of carriage.

FlyBangkok.com is not responsible for boarding denial or other consequences resulting from incorrect information supplied by the customer, subject to applicable law.

10. Travel Documents and Entry Requirements

Passengers are solely responsible for obtaining and carrying all required travel documents, including:

Passport;
Visa;
Transit visa;
Entry permits;
Health certificates;
Other documents required by the airline or relevant authorities.

Entry and transit requirements may vary depending on nationality, destination, transit location, and travel circumstances.

Customers should verify current requirements with the relevant government authorities, embassy, immigration authority, or airline before travel.

A ticket purchase does not guarantee admission into any country.

11. Infants, Children and Special Passenger Requirements

Airline rules apply to infants, children, pregnant passengers, elderly passengers, passengers with disabilities, and passengers requiring special assistance.

Age restrictions, documentation requirements, medical clearance, unaccompanied minor services, and other requirements may vary by airline and route.

Customers should inform us of any special requirements when making the reservation.

Special services may need to be requested in advance and may be subject to airline approval and additional fees.

12. Booking and Ticket Issuance

A booking request does not automatically guarantee ticket issuance.

Reservations may be subject to:

Availability;
Fare changes;
Airline confirmation;
Payment verification;
Fraud or security screening;
Other operational requirements.

Where applicable, confirmation and ticket information will be sent to the email address provided by the customer.

Customers are responsible for checking their booking confirmation immediately after receipt and notifying FlyBangkok.com of any apparent error.

If we are unable to complete a booking or issue a ticket, we will make reasonable efforts to contact the customer using the contact information provided.

13. Booking Holds

Where a temporary booking hold is offered, the reservation must be fully paid within the specified payment deadline.

If payment is not received within the applicable deadline, FlyBangkok.com may cancel or release the reservation without further notice.

A booking hold does not guarantee the fare or seat availability after the payment deadline.

14. Payment

We accept payment methods displayed on FlyBangkok.com, which may include major debit and credit cards and other available payment methods.

Payment may be processed directly through our website or through a secure payment link.

A ticket will only be issued after successful payment and completion of any required verification procedures.

15. Payment and Card Verification

For certain transactions, FlyBangkok.com or its payment provider may require additional verification to protect against fraud and unauthorized transactions.

Additional verification may include information reasonably necessary to confirm the transaction and identity of the cardholder, subject to applicable law and our Privacy Policy.

We may decline or cancel a transaction where payment cannot be verified or where we reasonably suspect fraud or unauthorized use.

We will not request customers to provide full payment-card passwords, PINs, or security credentials by email.

16. Refunds

Refunds are subject to the applicable airline fare rules and ticket conditions.

Voluntary Refunds

Where a voluntary refund is permitted, the refundable amount may be reduced by:

Airline cancellation or refund fees;
No-show fees;
FlyBangkok.com service or processing fees;
Non-refundable ticketing fees;
Other applicable charges.

Some fares may have no refundable value.

Involuntary Refunds

Where an airline cancels a flight, significantly changes the schedule, or otherwise provides a refund under its applicable policy, the available options will be determined by the airline's rules.

Depending on the circumstances, the passenger may be eligible for:

Rebooking;
Alternative transportation;
Travel credit; or
Refund.

FlyBangkok.com will assist with eligible requests but does not control the airline's operational or refund decisions.

Refund Processing

Approved refunds will normally be returned using the original payment method, where possible.

Processing time may vary depending on the airline, payment provider, bank, and other parties involved.

FlyBangkok.com will process eligible refunds after receiving and confirming the required information and authorization.

17. Flight Schedules and Changes

Flight schedules are provided based on information available from the applicable airline and may change without prior notice.

Airlines may change:

Departure or arrival times;
Flight numbers;
Aircraft;
Routes;
Terminals;
Seat assignments;
Operating carriers.

Customers are responsible for checking their flight information before departure and should ensure that FlyBangkok.com has their correct contact details.

Where we receive information regarding a schedule change or cancellation, we will make reasonable efforts to communicate it to the customer.

18. Check-In and Boarding

Passengers must comply with the check-in and boarding deadlines specified by the operating airline and departure airport.

Check-in opening and closing times may vary depending on:

Airline;
Airport;
Domestic or international itinerary;
Flight;
Route;
Operating conditions.

Passengers should arrive at the airport sufficiently early to complete check-in, security, immigration, baggage, and boarding procedures.

Failure to check in or board before the applicable deadline may result in denied boarding and may affect refund or change eligibility.

19. Connecting Flights

Passengers are responsible for allowing sufficient time between connecting flights.

Where flights are booked separately or under separate tickets, the airlines may treat each booking independently.

FlyBangkok.com is not responsible for missed connections resulting from separately ticketed journeys, subject to applicable law and the terms of the relevant tickets.

Passengers should also allow sufficient time for immigration, security screening, baggage collection, re-check-in, and terminal transfers where applicable.

20. Special Services

Requests for special assistance, meals, wheelchairs, special seating, medical services, unaccompanied minor services, and other special arrangements are subject to airline approval.

Requests should be submitted as early as possible and may be subject to additional charges or documentation.

Submitting a request does not guarantee that the airline will approve or provide the requested service.

21. Baggage

Baggage allowance and baggage fees are determined by the applicable airline and fare.

Passengers are responsible for checking their baggage allowance before departure.

Additional baggage, excess baggage, special baggage, sports equipment, and restricted items may be subject to additional fees and airline restrictions.

FlyBangkok.com is not responsible for baggage restrictions imposed by the airline or relevant authorities.

22. Privacy

Your use of FlyBangkok.com is also subject to our Privacy Policy, which forms part of these Terms & Conditions.

By using our services, you acknowledge that personal information may be processed and shared with airlines, GDS providers, payment processors, technology providers, and other service providers as necessary to provide the requested services and as described in our Privacy Policy.

23. Website Information

We make reasonable efforts to maintain accurate information on FlyBangkok.com.

However, flight schedules, fares, availability, airline policies, and other travel information may change without notice.

We do not guarantee that all information displayed on the website will remain available or unchanged at all times.

The final terms applicable to a booking are those confirmed at the time of ticket issuance together with the applicable airline fare rules and conditions.

24. Limitation of Responsibility

FlyBangkok.com acts as an independent travel agent and booking intermediary.

The airline is responsible for the operation of its flights and the transportation of passengers.

Except where otherwise required by applicable law, FlyBangkok.com is not responsible for matters outside our reasonable control, including:

Airline schedule changes or cancellations;
Flight delays;
Aircraft changes;
Airline operational decisions;
Airport closures;
Immigration or border decisions;
Government restrictions;
Weather or natural events;
Strikes or industrial action;
Technical failures outside our reasonable control;
Acts of force majeure.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

25. Prohibited Use

You must not use FlyBangkok.com to:

Make fraudulent reservations;
Use stolen or unauthorized payment methods;
Provide false passenger information;
Circumvent airline fare rules;
Interfere with website operations;
Attempt unauthorized access to our systems;
Introduce malicious software;
Use automated systems to abuse the booking platform;
Engage in any unlawful activity.

We reserve the right to cancel or suspend transactions where we reasonably suspect fraud, abuse, unauthorized activity, or violation of these Terms & Conditions.

26. Applicable Law

These Terms & Conditions are subject to applicable laws and regulations.

Nothing in these Terms & Conditions limits any mandatory rights or protections that cannot lawfully be excluded.

Where applicable, the airline's Conditions of Carriage, fare rules, and other transportation terms will also apply to the passenger's journey.

In the event of a conflict concerning the actual carriage of a passenger, the applicable airline conditions and mandatory legal requirements may prevail.

27. Contact Us

For questions regarding bookings, tickets, changes, cancellations, refunds, or these Terms & Conditions, please contact:

Fly Asia Company Limited
FlyBangkok.com
Address: 72 Hang Trong Street, Hoan Kiem Ward, Hanoi City, Vietnam
Business License: 0101507614
IATA Code: 37301526
Email: [email protected]

Last Updated: 01 May 2026